Blog I Spring 2020


1.  Please provide a brief narrative for this product.  What did you buy and what was wrong with it?

I bought an new Cuisinart Toaster Oven and Air Fryer but the device I received was refurbished, with noticeable scratches on the handle and worn nubs on the bottom.  

2.  Please name your product’s context of use.

The product would be used by all in the household to toast, roast, air fry and bake certain foods. 
3.  Who would be the primary, secondary, and tertiary reader of this email? 

The primary: Cuisinart (Seller); the secondary: Communication/ Customer Satisfaction Worker; Tertiary: Random person who looked at my email while I was typing it in the public library

Hello Amazon customer service worker, 

              I recently purchased the TOA-60 Convention Toaster, and I am hoping to do an exchange. I ordered a new toaster, but upon opening the box, there was scratches on the handle and worn nubs that led me to believe that I recieved a refurbished item by mistake. Can I expect a new toaster if I return the refurbished one? I believe it is fair that I receive a new one since I paid full price. I can ship the toaster back in the next few business days. 

Thank you for your time, 
Corin Kaaber

Thank you for your time, 
Corin Kaaber

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